with reference to your letter dated 14 june, in which you requested information about a cut above, please find enclosed details about our company and the services we offer.

our aim is always to provide our clients with the best possible combination of food, entertainment and location. by choosing a cut above, you can relax and enjoy your special occasion while we do all the work. events catered for by a cut above include corporate functions such as conventions and christmas balls and also family celebrations such as birthdays, weddings and anniversaries.

a cut above offers a variety of services from simply providing a gourmet menu to helping you choose the right venue and organise entertainment. we specialise in using our experience to meet your nees. to help us achieve this aim, we always arrange a meeting with a new client well before the date of any event in order to discuss the various possibilities.

as you can appreciate, we are unable to give quotations before our initial briefing with a client as price per head vaires with choice of menu.

to arrange a meeting or for any further information, please do not hesitate to contact myself or elena polidoro on 0123 4578.

a cut above look forward to hearing from you.

yours sincerely

sinead walsh

商务类作文篇2

business etiquette is made up of significantly more important things than knowing which fork to use at lunch with a client. unfortunately, in the perception of others, the devil is in the details. people may feel that if you can't be trusted not to embarrass yourself in business and social situations, you may lack the self-control necessary to be good at what you do. etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. etiquette is also about being comfortable around people (and making them comfortable around you!)

people are a key factor in your own and your business' success. many potentially worthwhile and profitable alliances have been lost because of an unintentional breach of manners.

dan mcleod, president of positive management leadership programs, a union avoidance company, says, "show me a boss who treats his or her employees abrasively, and i'll show you an environment ripe for labor problems and obviously poor customers relations. disrespectful and discourteous treatment of employees is passed along from the top."

the solution

most behavior that is perceived as disrespectful, discourteous or abrasive is unintentional, and could have been avoided by practicing good manners or etiquette. we've always found that most negative experiences with someone were unintentional and easily repaired by keeping an open mind and maintaining open, honest communication. basic knowledge and practice of etiquette is a valuable advantage, because in a lot of situations, a second chance may not be possible or practical.

there are many written and unwritten rules and guidelines for etiquette, and it certainly behooves a business person to learn them. the caveat is that there is no possible way to know all of them!

these guidelines have some difficult-to-navigate nuances, depending on the company, the local culture, and the requirements of the situation. possibilities to commit a faux pas are limitless, and chances are, sooner or later, you'll make a mistake. but you can minimize them, recover quickly, and avoid causing a bad impression by being generally considerate and attentive to the concerns of others, and by adhering to the basic rules of etiquette. when in doubt, stick to the basics.

the basics

the most important thing to remember is to be courteous and thoughtful to the people around you, regardless of the situation. consider other people's feelings, stick to your convictions as diplomatically as possible. address conflict as situation-related, rather than person-related. apologize when you step on toes. you can't go too far wrong if you stick with the basics you learned in kindergarten. (not that those basics are easy to remember when you're in a hard-nosed business meeting!)

this sounds simplistic, but the qualities we admire most when we see them in people in leadership positions, those are the very traits we work so hard to engender in our children. if you always behave so that you would not mind your spouse, kids, or grandparents watching you, you're probably doing fine. avoid raising your voice (surprisingly, it can be much more effective at getting attention when lower it!) using harsh or derogatory language toward anyone (present or absent), or interrupting. you may not get as much "airtime" in meetings at first, but what you do say will be much more effective because it carries the weight of credibility and respectability.

the following are guidelines and tips that we've found helpful for dealing with people in general, in work environments, and in social situations.

it's about people

talk and visit with people. don't differentiate by position or standing within the company. secretaries and janitorial staff actually have tremendous power to help or hinder your career. next time you need a document prepared or a conference room arranged for a presentation, watch how many people are involved with that process (you'll probably be surprised!) and make it a point to meet them and show your appreciation.

make it a point to arrive ten or fifteen minutes early and visit with people that work near you. when you're visiting another site, linger over a cup of coffee and introduce yourself to people nearby. if you arrive early for a meeting, introduce yourself to the other participants. at social occasions, use the circumstances of the event itself as an icebreaker. after introducing yourself, ask how they know the host or how they like the crab dip. talk a little about yourself- your hobbies, kids, or pets; just enough to get people to open up about theirs and get to know you as a person.

keep notes on people. there are several "contact management" software applications that are designed for salespeople, but in business, nearly everyone is a salesperson in some capacity or another. they help you create a "people database" with names, addresses, phone numbers, birthdays, spouse and children's' names; whatever depth of information is appropriate for your situation.

it's a good idea to remember what you can about people; and to be thoughtful. send cards or letters for birthdays or congratulations of promotions or other events, send flowers for engagements, weddings or in condolence for the death of a loved one or family member. people will remember your kindness, probably much longer than you will!

商务类作文篇3

dear

everyone here at [name of firm] was saddened to learn of [name of employee] sudden illness.

we know that this came on without any warning and while the proceeds from the group policy insurance coverage will defray a substantial amount of the medical costs， you may have need for some additional financial assistance to see you through this difficult time.

please do not hesitate to call on us if you need our assistance in this area. we consider [name of employee] to be one of our most valuable employees and a fine individual as well and would be most appreciative if you will let him know that we are all thinking of him

商务类作文篇4

dear

thank you for your kind letter regarding your exceptional treatment by one of our employees.

a copy of your letter has been forwarded to the personnel department and will be included in the employee's file. so seldom is it that a customer takes the time to write a letter of appreciation,that i feel moved to reward your initiative. please accept the enclosed certificate,which,when presented,will entitle the bearer to a ten percent discount on the merchandise being purchased at that time.

this is but a small token of our appreciation of customers such as you,upon whose satisfaction we have been allowed to grow and prosper in this highly competitive marketplace. again,on behalf of our entire organization, a heart-felt thank you.

商务类作文篇5

dear

after checking with all of our other stores in the area，i regret to inform you that i have been unable to locate another [item requested] for you.

if you would like me to place a special order， i would be most happy to do so. normally， it takes between four to six weeks to receive merchandise ordered in this manner. if this is your desire， please call me at your convenience at [telephone and extension].

on behalf of [name of firm] i would like to thank you for shopping at our store and if there is any way that we can be of further assistance to you， please let us know.

商务类作文篇6

这部分写作题型对大多数中国考生来说比较新颖，但是，无论求学还是工作，这是更接近实际的商务写作形式。图表描述试题要求考生在25-30分钟内完成120个单词量左右的写作。图表描述从考题内容上来看，似乎考试给予考生一定的写作自由度，但是，考生如果不掌握必要的图表描述写作要领，会感到无所适从，不知如何着手答题。

在bec考试中，试题都为了考査和测试考生的识读、理解视觉信息的能力。bec higher writing test第一部分试题旨在测试考生是否具有把视觉信息转化为书面文字表达的能力。考生在规定的时间内做好这种试题，除了必要的语言表达能力外，还必须掌握把图表转换成文字表述的技巧和要领。

做好这部分考题，首先要理解题目的背景语言资料和视觉资料。背景语言资料往往非常简单，通常是配合视觉资料而给出的必要的简要文字说明。严格来说，这种文字说明应该是视觉信息的.一部分，因为一个图表或图示没有文字说明，就会毫无意义。因此，把握好题目的视觉信息是做好这部分考题的关键。对一个视觉信息，从不同的角度可进行多种分析，得出多种相关结论，限于答题宇数的要求，通常写作题目中会明确指定一到两个分析方向，但也只是提供了分析的方向，没有具体的分析细节，更没有分析结论。

对多数中国考生来说，由于习惯于宏观分析，由于汉语语汇丰富，由于许多词汇释义笼统容易产生歧义，由于大都习惯于先用汉语表述再把汉语转译成英语，而很少运用直观的视觉手段去表达思想，因而读图对中国考生来说是比较陌生的难题，更不用说根据图表进行分析，直接用英语表述并得出结论。本单元就视觉信息可能出现的种类以及相应的分析和结论做出举例和解说，希望考生能够熟悉这些图形，掌握解答考题的方法和步骤，正确分析图表，用英语进行表述并得出结论。

商务类作文篇7

今天听了陈彦斯曼老师的课，我从中受益匪浅，这对我以后无论在生活中还是工作中都有很大的影响，首先，就是心态问题，心态可以决定命运，一个好的心态能够使我们快乐，每个人看待事物的角度不一样的，我们要积极的看待问题，我们在工作中都保持着好的心态，不要因为生活中的一点事儿，影响自己的心情，从而影响自己的工作。心情是可以传染的，不要因为自己的心情影响到别人，所以我们要保持乐观的心态，微笑面对生活。

我们还需要自信，相信自己是独一无二的，自己是最棒的，可以把事情做好，不要因为一些任务以前没有做过，就害怕去接触，就退怯，不要因为一点挫折就放弃，这是一种懦弱的表现，凡事都有第一次，我们要自信，相信自己能把任务完成，这样我们不仅学到了知识，技能也得到了提升。压力也是两面的，适度的压力能让我们产生动力，能激发自己的潜能。

太安逸的生活会让自己没斗志，整个人懒散，也不会有什么成就。沟通是拉近人与人距离的最好的方式，通过沟通，我们才会相互认识，相互更好的了解，学会有效的沟通，有效的沟通能提高工作效率，我们在工作中要注意沟通的一些方式和细节。语言文明，选择合适的话题，对方感兴趣的话题。同时要注意倾听，也要要学会真诚的赞美别人。

在工作中要注意自己的穿着，三色原则，我们应该时刻记着，我们是公司的员工，不仅表现的是自己的形象，同时也代表着公司的形象，我们要带给客户不错的的第一印象。好的印象能使交流更顺利，我们要维护好公司形象。还有就是话务礼仪，虽然对方不能看到我的形象，但是可以听到我的形象，我们在接听电话的时候要一切以客户为中心，以乐观和热情的态度对待。我作为技术员，和客户交流的机会也很多，如果有客户投诉或者问题，我们怎么样处理才是最适合的，通过听了陈老师的课，让我明白在哪些方面需要特别的注意。

最后，通过一个游戏，教会了我们要学会感恩，父母对我们无微不至的关怀，时时刻刻为我们操心，含辛茹苦的把我们养大成人，我们要感谢自己的父母，努力工作，拿出成绩来父母看，好好回报我们的父母。我们也得感谢周总，感谢周总提供一个舞台让我们发挥自己的才能，我们有缘相聚在这里，我们应该努力工作，为公司的发展贡献自己的一份力量。

商务类作文篇8

a number of employees clearly suffer from a lack of motivation as a result of dissatisfaction in one or more areas of their work. the key findings are outlined below:

staff feel undervalued by the company, both on a financial and a personal level. it is generally felt that the companyˇs competitors offer higher levels of remuneration. the perception that the managers are unappreciative of staff efforts is particularly noticeable in the sales department.

certain employees feel under-challenged. the company is clearly not exploiting its human resources.

there appears to be a breakdown of communication in the production department. the confusion and resultant ill-feeling towards managers has the potential to disrupt the production cycles.

recommendations

we strongly recommend the following measures:

an evaluation of job profiles throughout the company to assess whether skills could be utilised more efficiently

a review of the current salary structure involving the comparison with similar organisations

it is also essential to investigate and take action regarding the communication in the production and sales department.

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